Privacy Policy

Effective Date: 01/11/2025

Welcome to byFido. Protecting your privacy is a priority for us. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when using our mobile app and services.

1. Introduction

byFido is designed to help pet owners manage their pets' care. This Privacy Policy outlines how we collect, use, and protect your information. By using our app, you agree to the practices described herein. If you disagree with any part of this policy, please discontinue use of the app.

2. Information We Collect

a. Information You Provide to Us

You may voluntarily provide information when registering, using features, or interacting with the app, including:

• Personal information: Name, email address, phone number, and account credentials.
• Pet-related information: Name, breed, gender, age, medical history, allergies, diet, vaccination status, and more.
• Photos or videos: Uploaded by you for features like Lost Mode or the social network feed.

b. Information Collected Automatically

We may collect certain information automatically to enhance app functionality:

• Device and Usage Data: Device type, operating system, app usage statistics, and crash logs.
• Location Data: Collected when using location-based features like Lost Mode or the map for pet-friendly places.
• QR Code Scans: Includes location, time, and other contextual data when a tag is scanned.

3. How We Use Your Information

We use the information collected to provide and enhance our services, including:

• Displaying pet profiles and contact details via QR code scans.
• Tracking pet health, generating AI insights, and enabling Vet Mode summaries.
• Sending notifications for reminders, QR code scans, and Lost Mode alerts.
• Personalizing your experience and improving app performance.
• Providing support and troubleshooting.

We may also use anonymized data for analytics to improve our services.

4. Sharing Your Information

a. Authorized Caregivers

If you add family members or friends as caregivers, they may access certain pet-related information to assist with care.

b. Veterinarians

When Vet Mode is activated, a QR code grants access to your pet’s health summaries and medical history.

c. Community Notifications

In Lost Mode, selected information (e.g., pet photo, name, and your contact details) may be shared with the community to help locate your pet.

d. Third-Party Service Providers

We may share information with service providers that perform app hosting, analytics, and customer support. These providers are contractually obligated to use your information only as directed by us.

We do not sell your personal information to third parties.

5. QR Code Scan Data

When a QR code is scanned:

• The person scanning may see information such as the pet’s name, health notes, and your contact details.
• Location and time of the scan are recorded to support Lost Mode and notify the pet owner or caregivers.
• Data is securely stored and only accessible within the app for your account.

6. Location Data

We use location data to:

• Enable Lost Mode and display the last known scan location.
• Provide map features for finding pet-friendly places.

You can manage location permissions in your device settings. Denying location access may limit certain features.

7. Data Retention

We retain your data only as long as necessary to provide our services or comply with legal obligations. You may request deletion of your account and associated data by contacting us at [Insert Contact Information].

8. Security of Your Information

We implement industry-standard security measures, such as encryption, secure servers, and regular security assessments, to protect your information. While we strive to safeguard your data, no system is entirely foolproof.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion: Request deletion of your account and associated data.
• Permissions Management: Control app permissions for location, notifications, and camera access.

To exercise your rights, contact us at [Insert Contact Information].

10. Children’s Privacy

Our app is not intended for use by children under 13. We do not knowingly collect personal information from children without verified parental consent. If we discover that we have inadvertently collected data from a child, we will promptly delete it.

11. Cookies and Tracking Technologies

We may use cookies or similar technologies to improve app functionality, analytics, and user experience. These tools collect aggregated data that do not directly identify individuals.

12. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these platforms. We encourage users to review the privacy policies of any external sites they visit.

13. Compliance with Laws

We comply with applicable data protection laws, including:

• The General Data Protection Regulation (GDPR) for users in the European Union.
• The California Consumer Privacy Act (CCPA) for users in California.

If you believe your rights under these laws have been violated, please contact us at [Insert Contact Information].

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant updates will be communicated via the app or email. The "Last Updated" date at the top of this policy will indicate the most recent revision.

15. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: contact@byfido.com